Privacy Policy

Privacy and security of users

This Privacy Policy describes how we collect, use, and protect your personal information when you visit or make a purchase from ecorevive.com.np (the “Site”).

1. Personal Information We Collect

When you use our Site, we may collect the following types of information:

a) Device Information

• Web browser, IP address, time zone.

• How you interact with our Site (pages viewed, referral sources).

b) Order Information: When you place an order, we collect:

• Your name, billing and shipping address.

• Phone number and email address.

• Payment details (only as required by our payment partners — we do not directly store sensitive card/banking information).

c) Cookies and Tracking

• We use cookies to improve your browsing experience and remember your preferences.

• You can disable cookies in your browser, but some features may not work properly.

2. How We Use Your Information

We use your personal information to:

• Process and fulfill orders (payment, shipping, invoicing).

• Communicate with you about your order or inquiries.

• Screen for fraud or suspicious activity.

• Improve our Site and customer experience.

• Share offers, promotions, and updates (if you have opted in).

3. Sharing Your Information

We share your information only as necessary:

• With courier services to deliver your orders.

• With payment providers (eSewa, Khalti, ConnectIPS, bank gateways) to process payments.

• With trusted service providers for analytics (e.g., Google Analytics).

• To comply with Nepali law or respond to lawful requests.

We do not sell or rent your personal data to third parties.

4. Advertising & Analytics

We may use Google Analytics and social media tools to understand how customers interact with our Site.

You can opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

You can control personalized ads via your Google or Facebook settings.

5. Your Rights

As a customer, you have the right to:

• Request a copy of the personal data we hold about you.

• Ask us to correct or update your information.

• Request deletion of your information (subject to legal/transactional obligations).

To exercise these rights, please contact us at ecorevive.ri@gmail.com .

6. Data Retention

We keep your order information in our secure records unless and until you ask us to delete it.

Basic transaction records may be retained to comply with tax and accounting requirements under Nepal's law compliance.

7. Security of Your Information

We take reasonable steps to protect your personal information from unauthorized access, misuse, or loss. However, no online system is 100% secure.

8. Minors

Our Site is not intended for individuals under the age of 16. We do not knowingly collect information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updates will be posted on this page.